This document describes how CrownSlots (Crown Slots Casino) handles personal information collected when you visit our website, register an account, or contact our support team. We aim to keep our practices transparent and aligned with the obligations attached to our Curaçao Gaming Authority and Anjouan Gaming licences.
Categories of information we collect
Registration information includes full name, date of birth, residential address, email address, phone number, and a chosen username. This data is required to verify eligibility under our licensing conditions.
Financial information includes deposit and withdrawal records, partial payment-instrument identifiers (such as the last four digits of a card), and the currency in which transactions are denominated. Full card numbers are processed exclusively by our payment partners and never stored on CrownSlots servers.
Technical information includes IP address, device fingerprint, browser type and language, operating system, and a record of pages viewed during your visit. This data supports fraud detection and platform stability.
Lawful bases and purposes
We rely on contractual necessity to deliver the account and gaming services you request, on legal obligation to satisfy anti-money-laundering and licensing duties, and on legitimate interests for fraud prevention and service quality.
Marketing communications — newsletters, bonus alerts, and tournament invitations — are sent only after you opt in, and you can withdraw consent at any time through the preferences panel in your account.
Sharing with third parties
Personal data may be shared with payment processors, identity-verification providers (KYC partners), game studios that supply our content, cloud hosting vendors, and regulators or law-enforcement bodies when legally compelled.
Every external processor is bound by a written agreement requiring confidentiality, security safeguards, and use of data strictly limited to the agreed purpose. CrownSlots does not sell personal data to advertising networks.
Storage period and security measures
Account and transactional records are retained for a minimum of five years following account closure, in line with anti-money-laundering rules issued by our licensing authorities. Marketing preference data is deleted within ninety days of unsubscription.
Information is stored on encrypted servers located within the European Economic Area, with TLS encryption in transit, role-based access controls, intrusion-detection monitoring, and quarterly penetration testing performed by an independent firm.
Player rights
Subject to verification of identity, registered players may request a copy of the personal data we hold, correction of inaccurate records, restriction of certain processing, or erasure where retention is no longer required by law.
Requests are answered within thirty calendar days. If you remain dissatisfied with the outcome, you may escalate the matter to the data-protection authority of your country or to the licensing regulator overseeing CrownSlots.
This policy is provided for general guidance. Specific legal entitlements depend on the laws of your country of residence, the conditions of CrownSlots' licences, and records held by our payment and identity-verification partners.
